Refund policy
Return & Refund Policy
Kansyakar® | Crafting Bronze Since Generations
Effective 13 April 2025
At Kansyakar, every piece that leaves our atelier carries with it the weight of tradition and the promise of quality. We stand behind every creation — and we stand behind every client.
Should your experience fall short of the standard we hold ourselves to, we are here to make it right.
1. Returns — Domestic (India)
Eligibility We accept returns within 7 days of confirmed delivery, provided:
- The piece is unused and in its original, unaltered condition
- All original packaging, authenticity seals, and documentation are intact
- A Return Authorization Code (RAC) has been obtained prior to dispatch
Not Eligible for Return
- Bespoke and made-to-order commissions
- Final sale, archive, or clearance pieces
- Items showing signs of use, alteration, or damage caused after delivery
- Items returned without a valid RAC
2. How to Initiate a Return
Step 1 — Contact Our Client Care Team Reach us via WhatsApp (+91 94607 14722) or email (kansyakarbronze@gmail.com) with:
- Your order reference number
- Three high-resolution photographs of the piece in its current condition
Step 2 — Receive Your Return Authorization Code A Return Authorization Code (RAC) will be issued within 24 business hours. Returns dispatched without a valid RAC will not be accepted or processed under any circumstances.
Step 3 — Dispatch the Piece Ship the item within 3 business days of receiving your RAC, using its original packaging wherever possible. Return transit insurance is the sole responsibility of the client. Kansyakar accepts no liability for loss or damage sustained during return shipment.
3. Refund Options
| Store Credit | Bank Transfer | |
|---|---|---|
| Value | 110% of order value | 90% of order value |
| Timeline | Immediate upon receipt | 7–10 business days |
- A return handling fee of ₹300 is deducted from all refunds
- Change-of-mind returns attract an additional ₹400 restocking fee
- For bank transfers, please provide a valid UPI ID or bank account details at the time of your request
4. Damaged or Defective Pieces
We subject every piece to rigorous quality inspection before dispatch. In the rare event that your order arrives in a compromised condition:
- Notify us within 48 hours of delivery
- An unboxing video is mandatory — without exception. Claims submitted without an unboxing video will not be considered under any circumstances
- Share your order reference, unboxing video, and supporting photographs
Upon verification, we will arrange complimentary return pickup and offer your choice of:
- A full refund (store credit or bank transfer), or
- Priority replacement at no additional cost
5. Order Cancellations
| Timing | Outcome |
|---|---|
| Before dispatch | Full refund — no deductions |
| After dispatch | Standard return process applies |
| Bespoke / made-to-order | Cannot be cancelled once production has commenced |
6. Exchanges
Exchanges are facilitated within 7 days of delivery, subject to stock availability. A handling fee of ₹300 applies. Please contact our client care team to arrange.
7. Partial Returns
For multi-item orders, partial returns are accepted. Refunds will be calculated on the value of returned item(s) only, subject to applicable fees.
8. Undelivered Orders
Should your order fail to arrive by the expected delivery date:
- Notify us within 5 days of the expected date
- We will initiate a formal courier investigation, typically resolved within 5–7 business days
- Upon confirmation of non-delivery, a full refund or priority reshipment will be arranged immediately
9. International Clients
- Return window: 10 days from confirmed delivery
- EU clients: 14 days, in accordance with EU Consumer Rights Directive 2011/83/EU
- A pre-return video inspection is mandatory; our team will provide full guidance upon request
- Return shipping costs, customs duties, import charges, and transit insurance are entirely the client's responsibility
- Any misrepresentation of customs value or product condition will result in immediate cancellation of the return claim
- Verified defects: 120% store credit or full bank refund, at the client's discretion
For EU Clients: Under EU Consumer Rights Directive 2011/83/EU, you retain the statutory right of withdrawal within 14 days of delivery for unused items. Return shipping costs remain your responsibility. Refunds will be processed within 14 days of our receiving the returned piece in satisfactory condition.
10. The Nature of Handcraft
Each Kansyakar piece is shaped, finished, and inspected by hand — bearing the natural character of its material and the mark of its maker. The following are inherent qualities of handcrafted metalware, and are not considered defects:
- Natural variations in patina, tone, and surface finish
- A weight tolerance of ±3% across handcrafted pieces
- Minor surface marks consistent with traditional hand-finishing
We encourage every client to read product descriptions carefully and thoughtfully before purchase.
11. When We Are Unable to Assist
Kansyakar reserves the right to decline a return, exchange, or refund request under the following circumstances:
- The return window has elapsed
- The piece shows evidence of use, damage, or modification after delivery
- Original packaging, tags, or authenticity documentation are absent
- No valid RAC was obtained prior to dispatch
- No unboxing video was recorded at the time of opening
- Submitted evidence does not substantiate the stated claim
- The claim is found to be misrepresented or fraudulent
12. Seller Protection & Fraud Prevention
Kansyakar is committed to fair and transparent commerce. We extend this commitment equally to our clients and to the integrity of our business.
Fraudulent Claims Any return or refund claim found to be intentionally misrepresented, fabricated, or fraudulent will be rejected without recourse. Kansyakar reserves the right to pursue such matters under the Information Technology Act, 2000 and applicable provisions of Indian law.
Policy Abuse Clients found to have repeatedly misused our return process — including returning used items, filing false damage claims, or submitting misleading documentation — will be permanently restricted from placing future orders on www.kansyakar.com.
Chargeback Disputes In the event of an unjustified chargeback or payment dispute, Kansyakar will submit all available evidence — including order records, delivery confirmation, communication logs, and photographic documentation — to contest the claim in full. Clients initiating chargebacks in bad faith may be held liable for associated recovery costs.
Evidence as Binding Declaration By submitting photographs, videos, or written statements in support of a claim, the client affirms that all evidence provided is accurate, unaltered, and truthful. Submission of manipulated or fabricated evidence constitutes fraud and will be treated accordingly under applicable law.
Kansyakar's Decision is Final Our assessment of any return, refund, or exchange claim is final, subject only to the statutory rights afforded to consumers under Indian law.
13. Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, clients with unresolved concerns may escalate directly to our Grievance Officer:
Vishal Panwar Director, Kansyakar® 📧 kansyakarbronze@gmail.com 📞 +91 94607 14722 Monday – Saturday | 10:00 AM – 6:00 PM IST All grievances acknowledged within 48 hours of receipt.
14. Client Care
📞 +91 94607 14722 ✉ kansyakarbronze@gmail.com Monday – Saturday | 10:00 AM – 6:00 PM IST
15. Governing Law
This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000. All disputes are subject to the exclusive jurisdiction of the competent courts of Sirohi, Rajasthan, India.
Kansyakar® reserves the right to amend this policy with a minimum of 30 days' prior notice, communicated via our website or registered client email.
This policy supersedes all prior versions.
Kansyakar® — Crafted with Intention. Delivered with Care.